We offer 2 easy enrollment options
- Order online at universitycleanersonline.com
- Call us at 540.464.6900
WASH DRY & FOLD
You will receive a large silver laundry bag for all of your machine washable clothing. Use this bag for your wash, dry and fold laundry. The service provides you with 15 pounds of laundry each week which equates to two loads in a home washer. If you exceed the 15 pounds in any given week, you will be charged an overage fee of $1.50 for each pound over the 15 allotted pounds. Each returned bundle will have an invoice attached indicating the pounds for the week. Any charges for excess pounds are billed and processed on the last business day of each month. REGISTER HERE
DRY CLEANING/ SHIRT LAUNDRY
**Additional charges apply** You will receive a small blue laundry bag to use for any garments you wish to have dry cleaned or pressed. These pieces will be priced on a per piece basis and returned on hangers covered in plastic. Place the blue bag inside the large silver bag along with any special instructions for processing. These items include delicate garments, silk, rayon, wool and/or any items with special care instructions on the tag such as hand wash, wash separately, gentle care, lay flat to dry or hang dry. Our goal is to provide the highest quality service. Our laundry professionals will separate any items, needing special care, placed in the wash & fold bag and process them according to the manufacturer’s instructions. Charges for dry cleaning and shirt laundry services are billed and processed on the last business day of each month.
Once your order has been placed, we will contact you to obtain credit card information for any overage charges and dry cleaning services. These additional charges will be processed on the last business day of the month followed by an email detailing the charges. Credit card information will be kept in an encrypted format with our payment processor. Account Set up Form
Laundry bags, complete with a name tag and instructions, will be issued to each student enrolled in the service and delivered to your dorm room. Grab your clothes off the floor, stuff them in the bags and drop them in the following locations according to your dorm assignment:
By 9:00 am Mondays
Graham-Lees – place in large basket in the first floor lounge of Graham-Lees
Gaines – place in the large basket in the first floor stairwell closest to the gym
By 9:00 am Tuesdays
Fraternities/Special Interest Houses – in the entrance hall or area designated by the house mother
Sororities – inside the back entrance
Woods Creek – inside the front door of the building
Delivery! Within two days, your laundry will be returned to your door crisp, fresh, and ready for your next activity.
Frequently Asked Questions
What if I arrive early to school?
Laundry Service follows the undergrad academic calendar. The first pick up will be the Monday of the first full week of classes. If you arrive early and have clothes to be laundered before service has begun, simply drop it off at either of our locations. This laundry will be charged separately from laundry service at a rate of $1.50 per pound and can be charged to your account.
What if I decide to enroll in Laundry Service after service has begun?
We are happy to sign you up at any point in the school year. Please call our office at 540-464-6900 for prorated prices.
What if I miss the Monday morning pick up?
Late bags may be dropped off at either of our store locations no later than Tuesday afternoon at 5:30. Bags dropped off later than Tuesday will not be processed until the following week.
Why were some of my clothes separated out of my wash, dry, and fold?
During the check in process, our laundry technicians may find a garment that has specific cleaning instructions from the manufacturer. In an effort to provide the highest quality service and to protect your clothing, we separate these garments and process them according to the manufacturer’s instructions on the tag.
Can I opt out of the dry cleaning portion of the Laundry Service?
Please contact our office to opt out of the dry cleaning portion of the service. If you opt out, any items that are not machine washable and dryer compatible will be separated out and returned to you without being processed.
Why do I need to set up and account?
Laundry Service provides you with 15 pounds of laundry each week of the academic year. This equates to two loads of laundry in a home washer per week. Overage fees occur when a bag exceeds 15 pounds in any given week, the charge for each additional pound of laundry is $1.50/lb. For an additional charge, Professional Dry Cleaning, shirt laundry, and gentle care services are also available to University Cleaners Laundry Services customers and priced on a per piece basis. Once your order has been placed, we will contact you to obtain credit card information for any overage charges and dry cleaning services. These additional charges will be processed on the last business day of the month. Once payment is processed, an itemized statement will be emailed outlining the charges for the month. Credit card information will be kept in an encrypted format with our payment processor.
What do I do if I have a question about my bundle?
Please call our Nelson Street office at 540-464-6900 with any questions or concerns. *Please note, dry cleaning and pressed items may be returned on a separate delivery truck from your laundry bundle.*
For additional information, please call (540) 464-6900 Monday through Friday 8am to 5pm.